Customer Supply Manager -East Africa at DIAGEO

About the Role:

Provide seamless end-to-end customer supply management from forecasting to cash with the customer base in East Africa (Kenya, Uganda, Tanzania, and Ethiopia) to enable meeting cluster NSV objectives.

The role covers end-to-end supply in EA. Demand & Supply Planning, Customer Service, and Logistics.

Experience & Skills Required:

Top Accountabilities:

1. End-to-end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
2. Ensure appropriate SOPs are developed, and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia, Djibouti, and Central Africa
3. Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
4. Ensure all details on orders and shipments to Ethiopia, Djibouti, and Central Africa are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
5. Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence

Purpose of the role:

Provide seamless end-to-end customer supply management from forecasting to cash with the customer base in East Africa (Kenya, Uganda, Tanzania and Ethiopia) to enable meeting cluster NSV objectives.

The role covers end-to-end supply in EA, Demand & Supply Planning, Customer Service, and Logistics

Influence partner leadership teams to ensure effective ordering post-triangulation to meet inventory targets on end markets.

Work with multiple supply sites to deliver the volume.

Ensure onboarding of Africa Partner Markets best practices and a leading customer service experience and sustainable operations in the region.

Problem-solve challenges that occur in the administrative process OTC and follow through to delivery of each order.

Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function

Qualifications, Experience & Skills:

1. BSc Engineering/ Supply Chain
2. Minimum 8 years' experience working in international logistics and customer service
3. End-to-end customer collaboration resulting in best-in-class feedback from customers regarding service levels
4. Expert in Import processes in East Africa
5. Fluent in English
6. Proven track record in implementing Change Management, including a focus on people and process improvement
7. Experience of the S&OP/IBP cycle
8. Proven ability to influence stakeholders to deliver customer-focused results
9. Proven ability to analyse detail at pace and provide conclusions and recommendations
10. Experience in leading presentations and delivering results
11. Culturally aware and able to adapt communication styles where required
12. Digital Capability: SAP APO, OMP/Kinaxis capability

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win.

Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.